Technical fault affects City’s billing system

18 January 2018

 

The City’s customer interface and data-capturing system (SAP) is currently down due to a technical fault, which is impacting several functionalities. 

 

“The City would like to apologise to customers for the inconvenience which may result out of this technical fault.

I would like to assure ratepayers that technicians are working tirelessly to resolve the problem. We will issue an update once the system is fully restored,” says Member of the Mayoral Committee of Finance MMC Funzela Ngobeni.

Customers should expect service interruptions due to the temporary downturn on the SAP system, which has impacted applications for new service connections, including pre-paid meter conversions, billing, credit management and business process analytics.

Although the SAP system is not able to operate optimally, ratepayers should note that its payment feature is fully functional, thus enabling them to pay their municipal accounts or make arrangements to that effect. Customers may also make use of the City’s Call Centre, contactable on 0860 562 874, to log queries and other service interruptions.

“The City remains committed to offering its customers efficient and convenient service delivery, which is premised on principles of a professional public service, service with pride and good governance,” says MMC Ngobeni.

He adds that the City remains determined to resolve all customer complaints and will work to ensure that the SAP system is fully restored.

“In the event where customers are not able to visit our customer service centres, we strongly recommend that they use alternative platforms such as Easy Pay outlets (Woolworths, Pick n Pay, Shoprite Checkers), the Post Office or their bank’s website, branch or ATM to pay or settle their municipal accounts,” says MMC Ngobeni.

“I wish to thank all our customers for their patience and understanding during this period.”